Telemetry Events

These are the events we anonymously track in order to improve our products. They are only tracked if telemetry is enabled.

Conversations screen#

Message Annotated#

backend Sent when a message is annotated (i.e. its intent made explicit by the user). Event properties:

• message_annotated_from (string): Indicates from where the message was annotated. See also: entity:annotation:corrected. Can be one of: "conversations", "annotate_new_data", "interactive_learning".

Message Received#

backend Sent when a `user` event is received, that is, read from the event broker by the event service. Event properties:

• username (string): Anonymized username (using SHA256).
• channel (string): Channel from which the message was received.

Message Flagged#

backend Sent when a user flags a conversation message.

Conversation Tagged#

backend Sent when one or more tags are assigned to a conversation. Event properties:

• count (integer): Number of new tags assigned to the conversation.

Conversation Reviewed#

backend Sent when a conversation is marked as reviewed.

Conversation Saved For Later#

backend Sent when a conversation is saved for later.

Undo Conversation Reviewed#

backend Sent when a conversation that was marked as reviewed no longer is.

Undo Conversation Saved For Later#

backend Sent when a conversation that was saved for later no longer is.

Conversation Deleted#

backend Sent when a conversation is deleted.

view:conversations:loaded#

frontend Sent when the user enters the conversations view.

view:conversations:filters:apply#

frontend Sent when the conversations filters are applied.

view:conversations:filters:reset#

frontend Sent when the conversations filters are reset (cleared).

view:conversations:filters:apply:date#

frontend Sent conversations are filtered by date.

entity:conversation:selected#

frontend Sent when a conversation is selected from the conversations list.

entity:annotation:corrected#

frontend Sent when a user message event is annotated (i.e. its intent corrected).

entity:slots:copied#

frontend Sent when the user copies slots to the clipboard.

entity:story:copied#

frontend Sent when the user copies a story to the clipboard.

entity:e2eStory:copied#

frontend Sent when the user copies an end-to-end story to the clipboard.

entity:e2eStory:opened#

frontend Sent when the user opens an end-to-end story tab.

entity:story:copied-to-il#

frontend Sent when a conversation is copied from the conversations screen to the 'Talk to your bot' screen.

entity:event:selected#

frontend Sent when an event is selected from a conversation.

entity:event:flagged#

frontend Sent when a conversation event is flagged.

entity:event:unflagged#

frontend Sent when a conversation event is unflagged.

actions:share-bot:show#

frontend Sent when the user opens the `Share your bot` screen.

Interactive Learning screen#

view:interactive:loaded#

frontend Sent when the user enters the Interactive Learning / Talk to your Bot view.

Stories screen#

Story Created#

backend Sent when a user creates a new story. Event properties:

• story_created_from (string): Specifies from where the story was created from. Can be one of: "interactive", "stories".

view:stories:loaded#

frontend Sent when the user enters the stories view.

NLU Inbox screen#

Message Tagged#

backend Sent when one or more tags are assigned to a message. Event properties:

• count (integer): Number of new tags assigned to the message.

view:suggestions:loaded#

frontend Sent when the user enters the NLU Inbox screen.

NLU Training Data screen#

view:regex-lookup:loaded#

frontend Sent when the user enters the Regex / Lookup table view.

view:synonyms:loaded#

frontend Sent when the user enters the synonyms view.

Responses screen#

view:responses:loaded#

frontend Sent when the user enters the responses view.

Config & Domain screens#

view:config:loaded#

frontend Sent when the user enters the config view.

view:domain:loaded#

frontend Sent when the user enters the domain view.

Models screen & lifecycle#

Model Trained#

backend Sent when a Rasa model finishes training.

Model Training Failed#

backend Sent when a Rasa model training fails Event properties:

• rasa_open_source (string): Rasa Open Source version.
• total_training_time (number): Total number of seconds it took to train.

Model Uploaded#

backend Sent when a Rasa model is uploaded to Rasa Enterprise.

Model Promoted#

backend Sent when a Rasa model is tagged as 'active'.

view:models:loaded#

frontend Sent when the user enters the models view.

Integrated Version Control#

Repository Created#

backend Sent when a new Git repository is connected to Rasa Enterprise. Event properties:

• branch (string): Target branch for the repository.
• created_with_ui (string): When true, the repository was connected via the UI.

Git Changes Pushed#

backend Sent when any changes are pushed to the remote Git repository. Event properties:

• branch (string): Name of the branch where the changes were pushed to.

Roles & Users screen (Enterprise only)#

view:users:loaded#

frontend Sent when the user enters the users view.

view:roles:loaded#

frontend Sent when the user enters the roles view.

Miscellaneous#

Local X Start#

backend Event sent when Rasa Enterprise is started with LOCAL_MODE=true. In general, this corresponds to a pip installation.

Server X Start#

backend Event sent when Rasa Enterprise is started with LOCAL_MODE=false. In general, this corresponds to a docker-compose or Kubernetes installation. **Note**: This event does not imply Rasa Enterprise is running on an actual server! Event properties:

• quick_install (boolean): When true, the one-line deployment script was used to deploy Rasa Enterprise.

End-to-End Test Created#

backend Sent when a user saves a test. Event properties:

• e2e_test_created_from (string): Specifies from where the test was created from. Can be one of: "interactive", "stories".

Status#

backend Event sent automatically every 1 hour. It provides information on the overall project/server status. Event properties:

• project (string): Anonymized project name (using SHA256).
• local_mode (boolean): Value for LOCAL_MODE.
• rasa_x (string): Rasa Enterprise version.
• rasa_open_source (string): Rasa Open Source version.
• num_intent_examples (integer): Number of NLU examples.
• num_entity_examples (integer): Number of entity examples.
• num_actions (integer): Number of actions defined in the domain.
• num_templates (integer): Number of templates defined in the domain.
• num_slots (integer): Number of slots defined in the domain.
• num_forms (integer): Number of forms defined in the domain.
• num_intents (integer): Number of intents defined in the domain.
• num_entities (integer): Number of entities defined in the domain.
• num_stories (integer): Number of stories available.
• num_conversations (integer): Total number of conversations in the Rasa Enterprise database.
• num_events (integer): Total number of events across all conversations.
• num_models (integer): Number of Rasa models.
• num_lookup_table_files (integer): Number of unique filenames containing lookup tables.
• num_lookup_table_entries (integer): Total number of lookup table entries combined.
• num_synonyms (integer): Total number of entity synonyms defined.
• num_regexes (integer): Total number of regexes defined.
• num_environments (integer): Number of Rasa environments (live or not).
• environment_names (array): Rasa environments names (anonymized).
• num_live_environments (integer): Number of live Rasa environments.
• uptime_seconds (number): Number of seconds elapsed since the Rasa Enterprise instance was started.
• num_tags (integer): Total number of tags defined.
• num_conversations_with_tags (integer): Total number of conversations with at least one tag assigned.
• num_nlu_inbox_messages_with_tags (integer): Total number of NLU inbox messages with at least one tag assigned.
• num_e2e_tests (integer): Total number of end-to-end tests.

Conversations Imported#

backend Sent when events are saved that originate from a `rasa export` call. Event properties:

• process_id (string): Unique ID associated with the rasa export call (UUID4).

Feature Flag Updated#

backend Sent when a feature flag is enabled or disabled. Event properties:

• name (string): Name of the feature.
• enabled (boolean): Whether the feature was enabled or disabled.

view:analytics:loaded#

frontend Sent when the user enters the analytics view.

conversation:hints:enable#

frontend Sent when the 'Show me' button in the conversations screen is pressed (under the lightbulb).

Intent Insights#

Rasa Cross-Validation Result Requested#

backend Sent when the user requests the Rasa Open Source cross-validation results.